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CONTACT INFO |
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| Support Information
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Manuals, Technical Notes, wiring diagrams, and Applications Notes are all on the web server. Our "white papers", tutorials, and presentations are under the education section. |
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Platinum Protection |
Check out our Platinum Protection maintenance contract. It even covers lightning and electrical surge problems! Click the PDF icon to download a brochure covering this economical service option. | |
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| We Can Help Support Policy |
DCB Technicians and engineers are available to assist you with free phone support and are just a phone call away. We provide free access to our technicians via phone (you pay for the call, of course) for every product we sell. Simply phone 217-897-6600 between 8:00 AM and 5:00 PM Central Standard Time. During those office hours, there is rarely a wait of more than two or three minutes to speak to a knowledgeable technician that can assist you in configuring equipment, diagnosing equipment or system problems, arranging for depot warranty repair, or provisioning an emergency rental unit if needed. When you call, have the product model number, options, and system information available for the equipment you are calling about. If you prefer email support, please use our Contact Form. We answer most on-line requests within a few business hours. Along with the free telephone support we give every purchaser of DCB products (see the contact info on this page), we also provide services for a fee... network system design, project and logistics planning, installation, and complex system diagnostics on an hourly, daily, and project basis. We work with small two-node connections as well as multi-national high speed networks. If the problem is too large, complicated, or you simply don't have time to do it properly, give us a call for more information. For more information about our for-fee service, click here. |
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Manuals | Tech Notes | Education |
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Help ME! | Contact Information | Documentation | |
| Exchange Policy | Warranty Policy |
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SUPPORT DOCUMENTS | |
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| Manuals | An electronic version of the actual manuals for our products. These are mostly hyper-text versions as they get converted. | |
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| Technical Notes | Notes on how to make our products work better. We include adaptor hood wiring diagrams, cable schematics, programming tricks, etc. This includes a comprehensive pin-out listing of terminal servers, computers, and other equipment that is used with multiplexers. | |
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| Education | Education on all facets of data communications and networking. Application Notes that help you solve networking problems. Industry references and standards. How to use our products in your application. Hot links to other sites. Includes case studies of actual installations and pure tutorials. |
| We Can Help
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DCB Technicians and engineers are available to assist you. Along with the free telephone support we give every purchaser of DCB products, we also provide for-fee network system design, project and logistics planning, installation, and complmex system diagnostics on an hourly, daily, and project basis. We work on small two-node connections as well as multi-national high speed networks. If the problem is too large, complicated, or you simply don't have time to do it properly, give us a call for more information. |
| DCB Service and Support Pricing
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EQUIPMENT PRE-CONFIGURATION PRIOR TO SHIPMENT
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$50 | |||
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EQUIPMENT CONFIGURATION, EXTENDED SUPPORT, VIA PHONE OR ON-SITE
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| ––––Hourly by phone ––––Hourly On-Site ––––Hourly Travel ––––Daily rate – |
$300 $300 $300 $2000 |
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NETWORK CONSULTING AND PLANNING, SITE SURVEYS FOR WIRELESS, IP NETWORK PLANNING
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| ––––Hourly On-Site ––––Hourly Travel ––––Daily rate – |
$300 $300 $2000 |
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TRAINING
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$2000 | |||
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TECHNICAL SERVICE ON-SITE
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| ––––Hourly On-Site ––––Hourly Travel ––––Daily Rate |
$300 $300 $2000 |
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CONTACT DCB | |
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| Contact Form | ||
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| Toll Free Phone Phone Fax Postal Mail Freight |
800-432-2638 (800-4-DCBNET) 217-897-6600 217-897-8023 Data Comm for Business, Inc. , 2949 County Road 1000 East , Dewey, IL 61840 Data Comm for Business, Inc. , 2949 County Road 1000 East , Dewey, IL 61840 |